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We would like to make it as easy as possible for our customers to receive technical support and answers to their questions in a timely manner. Email is an excellent alternative method with which to pose your tech support questions, especially when the question requires file exchanges.
We will make every effort to respond as quickly as possible on a first come first serve basis. Support is available for all of our customers, whether they are installing a new software license or need an answer for technical applications. Our customers with support contracts will always receive priority status.
We can accept technical support questions at support@cadimensions.com or the old fashioned way at 315-434-9787. Somebody is always available to answer your call during regular business hours. Our office and technical support hours are 8:00 am to 5:00 pm Monday through Friday EST.
The following links are posted here for the benefit of CADimensions customers and visitors in need of patches, drivers, etc. If you would like to see a link added to this list, drop the Webmaster a line.
Software Support Links:
Hardware Support Links:
 | HP Software, Drivers and Support |
| 3DLabs (Oxygen and Wildcat cards) |
| Creative Labs (3D Blaster, etc.) |
| ATI (128, Rage, All-In-Wonder, etc.) |
| Nvidia (TNT, GeForce, Quadro, etc.) |
A Word Regarding Technical Support
In today's world of ongoing updates, upgrades, expanding and emerging technologies, it is very difficult to keep up with the knowledge needed to stay competetive and productive. It is essential to limit downtimes to the shortest interval possible. When you need an answer to a question, getting that answer accurately and quickly can mean the difference between success and failure. Whether it's to get your workstation back online or to solve a tricky problem and get your project done, CADimensions can help.
In general, annual telephone support contracts depend on the number of software licenses your company uses. A license or seat of software is related to the application specific software installed on a given computer. In order to place your software on a telephone support contract please call your closest CADimensions, Inc. office.
