By visiting our website you agree to the Terms and Conditions of Use provided here. Visit this page often as usage terms may change without notice.


This document will outline the general terms and conditions for doing business with CADimensions, Inc., and will apply to any proposal and agreement and/or purchase order relating to all software, hardware, and services sold by CADimensions, Inc. to a customer. 

(a) The initial term (the “Initial Term”) of this agreement shall be for one year from the Effective Date and thereafter shall automatically be renewed for successive one-year terms. Upon 60 days prior written notice either party may terminate this Agreement effective at the end of a term.

(b) All sales are final from the moment software order is placed and/or goods/services are delivered to Customer.

(c) In the event that the Customer fails to make any payment when due, CADimensions, Inc. may suspend service or support contracts hereunder. In the event the customer fails to make any such payment within 10 days after demand from CADimensions, Inc., CADimensions, Inc. may terminate this Agreement and pursue all available remedies. No delay or failure of CADimensions, Inc. to exercise any right or remedy under this Agreement operates as a waiver thereof.

(d) CADimensions, Inc. reserves the right to increase the service charges to be in effect during any term after the Initial Term by giving written notice to the Customer at least 60 days prior to the commencement of such term.

(e) Software Reinstallation Fees and Late Renewals will be honored based on appropriate reinstallation fees imposed by the manufacturer

(f) Right to Use Licenses such as all 3DExprience Products will be automatically renewed unless the Customer provides CADimensions, Inc. with written notice of their desire to cancel their subscription at least 15 days prior to renewal date. If written notice is not received Customer will be required to purchase additional term of service.

(g) Classroom/Online Training will be billed in full on the first day of training. All custom training that is specific to one customer and/or created by CADimensions, Inc. will be billed 50% at time of order and 50% on the first day training begins.

(h) CADimensions, Inc. will bill 50% of the total service hours upon receiving the order. The remaining hours will be billed upon completion of services as agreed to with Customer in Statement of Work. Only service hours rendered will be billed. If a service is quoted as a flat fee, then 50% will be billed at time of order and the remaining amount upon project completion.

(i) 3D Printing services will be billed in full at time of shipment. For projects that require multiple shipments spread out over time multiple billing will occur with each shipment.

CADimensions, Inc. Responsibilities

(a) CADimensions, Inc. shall provide customer with software download instructions for proper installation. All hardware and software sales are final and cannot be returned unless special circumstances are approved by manufacturer. CADimensions, Inc. will make a best effort to assist customer in understanding the installation process. We will not install the program or provide technical installation support over the phone. If additional installation and implementation services are required a separate Statement of Work will be created for support services for an additional charge. If on-site support is required, an additional On-site Service charge will include travel costs to and from the Installation Address unless otherwise specified.

Customer Responsibilities

(a) Customer will make best effort to have trained/knowledgeable personnel/staff available to assist with any technical software issues, if the need arises, to assist CADimensions, Inc. technical team personnel in diagnosing a software and/or hardware issue over the telephone or onsite if required.

Service Availability

(a) CADimensions, Inc. shall provide telephone support service from 8am to 5pm EST daily during a normal work week Monday through Friday, except during statutory holidays. Additional support service times are available, for an additional charge, with predetermined arrangements and an authorized Statement of Work.

(b) CADimensions, Inc. shall use its best effort to respond to any technical support request from the Customer within 8 working hours based on time of day and support contract requirements.

Limitation on Liability

(a) Neither the Customer nor CADimensions, Inc. or CADimensions, Inc.’s subcontractors shall be liable for failure to perform hereunder for causes beyond their control including, without limitation, acts of God, strikes, fires, natural disasters, or unavailability of manufacturers support personnel.

(b) In no event shall CADimensions, Inc. or its Sub-Contractor(s) be liable to the Owner or any Third Party for any loss or injury to earnings, profits or goodwill and the Owner agrees that no claim shall be made against CADimensions, Inc. or it Sub-Contractor(s) for special, indirect consequential damages whatsoever or however caused, or for damages arising from or relating to the loss of use of tangible property. CADimensions, Inc.’s entire liability in Contract, tort, negligence or otherwise for technical support service.


(a) This agreement supersedes all prior agreements and understandings relating to the purchased software and/or hardware and cannot be modified except in writing signed by an authorized representative of CADimensions, Inc. and the Customer. Customer’s purchase order, change order and SOW documents are subject to these Terms and Conditions. Customer’s order documents shall be referenced for billing purposes only.

(b) Neither party may assign this agreement; provided, however, that CADimensions, Inc. may sub-contract some or all of the services to be provided by it hereunder.

(c) In addition to any other rights of termination hereunder, CADimensions, Inc. shall have the right to terminate this agreement if any breach by the Customer of any of the provisions hereof is not remedied within 10 days after written notice thereof has been given by CADimensions, Inc.; or on 90 days notice in the event that CADimensions, Inc., in its sole discretion, deems the customers software equipment to have become unserviceable by reason of age, wear, abuse, environment, or any other cause.

(d) CADimensions, Inc. shall keep confidential all data and information relating to the Customer’s business which comes into the possession of CADimensions, Inc. as a result of the performance of its duties hereunder, except such data or information which is or enters into the public domain without fault on the part of CADimensions, Inc., or was already known to CADimensions, Inc.. CADimensions, Inc. further agrees to take reasonable steps to ensure that its employees, agents and sub-contractors respect the confidentiality of such data and information.

(e) This agreement shall be governed by and construed in accordance with the laws of the State of New York, Pennsylvania, Massachusetts, Connecticut, Vermont, New Hampshire, Maine, Rhode Island and New Jersey.


Our Privacy Policy, which sets out how we will use your information, can be found at this link. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


CADimensions, Inc. owns and operates this Website. This document governs your relationship with CADimensions, Inc. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by CADimensions, Inc. CADimensions, Inc. has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and CADimensions Inc. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.



The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of CADimensions, Inc. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by CADimensions, Inc. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.



Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with CADimensions, Inc. and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to CADimensions, Inc.



You agree to indemnify, defend and hold harmless CADimensions, Inc., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.



CADimensions, Inc. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We are dedicated to resolving complaints quickly and agreeably. To register a complaint with CADimensions, Inc. you may use the form on the sidebar of this page, email us directly at support@cadimensions.com or call us directly at 1-877-223-4255.



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.



The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and CADimensions, Inc. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an Officer of CADimensions, Inc.