Start a Support Ticket

Can’t find the answer you’re looking for? Starting a support ticket is the fastest way to get in touch with a support specialist.

Support cases will be addressed during normal business hours: Monday – Friday 8:00 AM – 5:00 PM.

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Check Out Our Knowledgebase

Most answers can be found in our Knowledgebase. Visit this page while you’re waiting for an answer – we may have already provided a solution!

Not sure what priority level to set on the support ticket form? Here’s a quick guide:

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Critical

The software is not operational, no viable workaround exists and/or business is severely impacted.

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High

A major software function is inoperable or not working as designed, work can continue but with a significant impact to the business operations.

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Medium

A software function is inoperable or not working as designed, work can continue with moderate impact on the business operations.

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Low

No loss of functionality, this can be a documentation error, poor error message, etc.