Technical Support

Please fill in the fields below and one of our Application Engineers will get back to you shortly. Support cases will be addressed during normal business hours, Monday - Friday 8:00 AM - 5:00 PM.

Important Notice: Please click here to view our blog post regarding the impacts of the Apache Log4j issue on SOLIDWORKS and 3DEXPERIENCE environments.

Can't see the form? Click here.


The software is not operational, no viable workaround exists and/or business is severely impacted.


A major software function is inoperable or not working as designed, work can continue but with significant impact to the business operations.


A software function is inoperable or not working as designed, work can continue with moderate impact to the business operations.


No loss of functionality, this can be a documentation error, poor error message, etc.

Our Team Will Work With You Until Any And All Problems Are Resolved

Having a technical issue with your SOLIDWORKS Software or 3D Printer? You can either submit your case and files online or give us a call and we will put your case in for you.

Contact us by phone: 1-877-223-4255 *Due to COVID-19 please leave a message when you call or use the form for faster service. Note: Customers with subscription service contracts always come first. If you are no longer on subscription service and would like information about how to get back on, please contact our Subscription Service Coordinator by clicking here.

Diagnose CAD Problems with a User Assessment

Improve user performance and learn best practices

Experience The Full Benefit Of SOLIDWORKS Subscription

See everything included with your subscription.