Technical Support Engineer

Salary Range: $40,000.00 To 50,000.00 Annually
A little about us:
CADimensions, Inc. strives to be the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. Our “CADLIFE” culture guides each employee to provide a best-in-class customer experience. CADimensions likes to do business and build relationships with the value of the CADLIFE in mind. Customer Attitude Dedication Loyalty Integrity Family Employee
Summary
This is a remote, full-time position. Reporting to the Technical Support Manager, you will be responsible for, resolve incoming support requests from clients, by providing comprehensive and timely solutions to questions/issues. Our normal hours of service are 8:00am to 5:00pm EST.
In this role, you should expect to:
- Answer technical support calls, chats, and emails regarding the SOLIDWORKS product portfolio
- Provide best practices recommendations based on customer needs
- Prioritize and schedule support tickets to ensure a timely response
- Be a thorough, detail oriented, quick-on-their-feet, outside-of-the-box thinkers who will act as the customer’s partner
- Partake in knowledge sharing activities, publishing technical marketing videos, supplying technical presentations, and reviewing documentation
- Obtain relevant certifications in the SOLIDWORKS and 3DExperience portfolio of products
Why do you fit in at CADimensions? Because you have:
- 3-4 years of full time 3D CAD experience
- Strong independent troubleshooting and problem resolution skills
- You enjoy being challenged to find solutions to a problem
- Understanding of Microsoft Windows, PC hardware, and basic computer functionality
- Exceptional communication, organization, and follow-up skills
- Friendly, helpful attitude toward customer success
Bonus points if you have:
- Associate’s or Bachelor’s Degree in Mechanical Engineering/Technology or related time in the field.
- Knowledge of SOLIDWORKS family of products
- Experience with other CAD platforms such as Fusion 360 or Onshape
Benefits:
CADimensions, Inc. offers competitive wages and a total benefits package that includes company paid medical insurance options, optional dental and vision, 401k matching, paid time off and work from home flexibility