Technical Support Engineer

Posted 5 days ago

Salary Range: $40,000.00 To 50,000.00 Annually

A little about us:

CADimensions, Inc. strives to be the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. Our “CADLIFE” culture guides each employee to provide a best-in-class customer experience. CADimensions likes to do business and build relationships with the value of the CADLIFE in mind. Customer Attitude Dedication Loyalty Integrity Family Employee

Summary 

This is a remote, full-time position. Reporting to the Technical Support Manager, you will be responsible for, resolve incoming support requests from clients, by providing comprehensive and timely solutions to questions/issues. Our normal hours of service are 8:00am to 5:00pm EST.  

In this role, you should expect to: 

  • Answer technical support calls, chats, and emails regarding the SOLIDWORKS product portfolio
  • Provide best practices recommendations based on customer needs
  • Prioritize and schedule support tickets to ensure a timely response
  • Be a thorough, detail oriented, quick-on-their-feet, outside-of-the-box thinkers who will act as the customer’s partner
  • Partake in knowledge sharing activities, publishing technical marketing videos, supplying technical presentations, and reviewing documentation
  • Obtain relevant certifications in the SOLIDWORKS and 3DExperience portfolio of products

Why do you fit in at CADimensions? Because you have: 

  • 3-4 years of full time 3D CAD experience
  • Strong independent troubleshooting and problem resolution skills
  • You enjoy being challenged to find solutions to a problem
  • Understanding of Microsoft Windows, PC hardware, and basic computer functionality
  • Exceptional communication, organization, and follow-up skills
  • Friendly, helpful attitude toward customer success

Bonus points if you have: 

  • Associate’s or Bachelor’s Degree in Mechanical Engineering/Technology or related time in the field.  
  • Knowledge of SOLIDWORKS family of products
  • Experience with other CAD platforms such as Fusion 360 or Onshape

Benefits: 

CADimensions, Inc. offers competitive wages and a total benefits package that includes company paid medical insurance options, optional dental and vision, 401k matching, paid time off and work from home flexibility

Apply Online