With the transition to the DSx Client, as well as 3D Experience going forward, you may have noticed that you are having issues accessing the Customer Portal. SOLIDWORKS is moving away from this resource, and starting to integrate it into the 3DEXPERIENCE Platform.
During this transition, you will need a 3DEXPERIENCE Passport as well as the following links to download desktop SOLIDWORKS and access the Knowledge Base. For existing Customer Portal users, your login and password information is the same for the 3DEXPERIENCE Passport.
You may need to clear out the cache and cookies for the webpage before logging in to either link. Sometimes, a quick way around this is to use an Incognito or Private browsing tab.
SOLIDWORKS Downloads: https://www.solidworks.com/sw/support/downloads.htm
SOLIDWORKS Knowledge Base: https://support.3ds.com/knowledge-base/
Inside of the Knowledge Base, you can filter to SOLIDWORKS or 3DEXPERIENCE related articles or solutions on the left side after making an initial search.
If you cannot access these pages, place a support ticket to CADimensions: https://www.cadimensions.com/contact/support
One other major resource is the Certification Center. This is still in active transition, so if you require new certification vouchers, please submit a support ticket, and we will provide you the proper information to get those vouchers to you.